Besides not being able to see the people on the other line, there are other challenges to managing a phone interpreting session. I’ve listed some challenges I could think of below. These challenges can make the session stressful, tiring, and even frustrating, but at any given moment, the trick to handling these is to remind yourself to stay calm. Yes, stay calm. Stay calm! Calming down will help you reorient yourself so you don’t rush or freeze. Don’t forget why you are there: the client and LEP need your help to communicate so you need to be on top of your game.
TOO MANY VOICES. Experience tells us that when multiple people are speaking at once and over each other, no one can be heard or understood. This applies to a phone conference as well. In some cases, both the client and LEP are speaking at the same time, in other cases, they may be speaking as you are interpreting. So how do we handle this? We can try to interrupt and request that only one speaker speaks at once. If that doesn’t work, we should wait till all speakers have paused before talking to avoid more confusion and noise, because sometimes we may have mistaken a short pause as a completion of a thought. It helps to pause for a second and interpret when we are certain the speaker is done.
SEGMENTS THAT GO ON AND ON. The ideal interpreting scenario is when the speaker speaks in short segments, allows the interpreter to render that segment, and continues his thought process. However, because most people are used to finishing their thoughts before pausing, that does not always happen. It might seems daunting to have to render a long message all at once, but keep taking notes, and if the segment becomes too long and unmanageable, the interpreter can gently interrupt and request to render what has already been said first before the speaker continues on. If this isn’t possible, wait for the speaker to complete his thought process and ask for a repetition in shorter segments. The interpreter must pay heed to cues that may affect the integrity of the rendition or flow of communication so she can take the necessary steps to ensure the quality of the interpretation.
THE INTERRUPTER. While interpreting, the listener may interrupt you mid-sentence to respond to what has been said. Since everything must be interpreted, so should this interruption. One thing I noticed about long responses and the interpreting thereof is that there is so much information provided that the listener will have questions before the interpretation is completely rendered. Take a note of where you left off, and interpret the message back to the client. We do so to avoid breaking the flow of communication so the other party remains informed about what’s going on. Once the interruption has been taken care of, the interpreter should ask the client if it’s okay for her to complete the rendition of the previous message, which she was unable to complete earlier. They are usually happy for you to do so.
THE UNPLEASANT CALL. Phone interpreting sessions can be unpleasant for many reasons. In such situations, your stress level may go up, leading to difficulty in focusing. The key is to stay calm and to not rush. Remember not to speak too fast even when the speaker is speaking very fast. Your goal is always to render the message back as accurately as possible and as clearly as possible so the message is understood.
STRUGGLING TO KEEP UP. While it is important to be clear and not rush, when you’re taking an emergency call, such as a 911 call, speed, accuracy, and your ability to think on your toes are especially important. Make sure that you are keeping up, but try not to stress or feel rushed because that may lead to mistakes and frustration. Still breathe as you normally would and make sure you are maintaining your focus. The LEP and clients need your full attention and language skills. Being fast doesn’t mean you need to rush.
All in all, whatever the challenges are, remember to take a deep breath and remember that non of the responses or topics are personal to you and you need not take it personally. Be calm and do your best to render the messages back as best you can to enable communication between the client and LEP.